Frequently Asked Questions
When will the candles arrive?
Candles will be shipped at the end of the month in which you order in time to arrive for the first Friday of the following month.
For example, if you order on January 10th, the candles will arrive in time for the first Friday in February.
2022 Shipping Schedule
Orders received December 16 - January 15 will arrive in time for Shabbat on February 4
Orders received January 16 - February 15 will arrive in time for Shabbat on March 4
Orders received February 16 - March 15 will arrive in time for Shabbat on April 1
Orders received March 16 - April 15 will arrive in time for Shabbat on May 6
Orders received April 16 - May 1 will arrive in time for Shabbat on June 3
Orders received May 16 - June 15 will arrive in time for Shabbat on July 1
Orders received June 16 - July 15 will arrive in time for Shabbat on August 5
Orders received July 16 - August 15 will arrive in time for Shabbat on September 2
Orders received August 16 - September 15 will arrive in time for Shabbat on October 7
Orders received September 16 - October 15 will arrive in time for Shabbat on November 4
Orders received October 16 - November 15 will arrive in time for Shabbat on December 2
Orders received November 16 - December 15 will arrive in time for Shabbat on January 6
When will the candles arrive if I order after the 15th of the month?
Subscriptions purchased after the 15th will ship the following month.
For example, if you order on Jan. 27th, your order will arrive for the first Friday in March.
* December orders for January subscriptions need to be completed by 11:59PM MT, December 10th
How will the candles be shipped?
Your candles will be shipped via USPS.
How can I track my shipment?
The buyer will receive an email with tracking and delivery information.
Do you ship internationally?
We do not ship internationally at this time.
Change or Cancel Order
How do I change or cancel an order after I check out?
If you are interested in canceling your order before our shipping date please contact us by email at email@example.com. Orders that have been sent cannot be canceled.
How do I change or cancel an order before I check out? (eg. edit quantity/delete item)
Click on basket icon in upper right hand corner when you are on the subscription page. Click on "View Basket" and click on the trash can icon next to the item you want to delete or change the quantity as desired for any subscription and then click on "update basket".
If it’s a gift, how will the recipient know who it’s from?
The name used for billing will be included in the personalized letter, unless you specify a different name(s) in the message box on the order form.
How can I include a personalized note?
If you included a message to the recipient on your order form it will be included in the initial personalized letter arriving in the first month’s subscription.
I'm buying this as a gift. What can I give since your shipment probably won't align with the special occasion?
We offer Digital Gift Cards. We also made this membership certificate for you to give to let the gift recipient know they are part of something special and can expect candles for each month of their gift subscription.
Will the candles be the same every month?
To keep it interesting, the colors and styles will vary.
What size are the candles?
Although the styles may vary based on supplies, typically the candles will be approximately 0.65” in diameter x 5” in height.
How long will the candles burn?
The candles typically burn for 3 ½ hours
Are your candles dripless?
In ideal conditions the candles only minimally drip. With air flow, candles get additional oxygen and they will drip. Avoid drafts and be sure to keep the wicks trimmed to ¼ inch. We recommend using a candle mat under your candle sticks or a bobeche to gather any wax. The parchment paper included in your box of candles could be used as a mat. As an example we use a recycled coffee bag with the silver lining out. Some wax will gather on your candle sticks. A few minutes in the freezer and the “waxcicles” can be removed.
How many candles will be shipped?
If there are four Fridays in the month you are receiving them, you will receive eight candles. If there are five Fridays in the month you are receiving them, you will receive 10 candles.
I received a broken candle or candles; what do I do?
Email us at firstname.lastname@example.org and we’ll be happy to work with you to come to a resolution.
Email us at email@example.com and we’ll be happy to help!